Billing Policy

General Billing

Usage of EverBrands products and services constitutes customer's acceptance of EverBrands billing policy, and all customers must comply with this billing policy.

Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition to this billing policy. In the event the terms of your signed contract conflicts with these terms, the signed contract will prevail.

  • Payment must be received by EverBrands before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.

  • Subscription billing is based on availability of products and services.

  • Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Customer Center. To access the Customer Center, customers should log into their account.

  • To manage EverBrands subscriptions, click on "Account Information" and then click "Manage Subscriptions".

  • All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

  • Payment receipts are emailed to customers after purchase.

 

Billing Cycle

  • Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.

  • Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full.

 

Fees

  • Chargebacks: If a customer initiates a chargeback, EverBrands may assess a $50.00 processing fee for each individual chargeback.

  • Returned Checks: EverBrands may assess a $50.00 processing fee on each returned check.

  • Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

 

Payment Methods

EverBrands accepts payments via credit/debit card. EverBrands currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.

 

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the EverBrands subscription. 

 

Billing Disputes

Each EverBrands customer agrees to provide EverBrands 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should EverBrands receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before EverBrands has been given a chance to resolve the issue, EverBrands has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by EverBrands, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, EverBrands retains the right to collect on any Services or fees that are due. EverBrands may submit any disputed amounts to a collection agency. Once a chargeback has been received, EverBrands has the right to suspend the account until the matter is resolved.

 

Refunds

30 Days return for a full refund, no questions asked in any condition. Contact us about your desire to return an item within 30 days of purchase. Refunds are credited directly to your payment source (less shipping and handling) when we receive the returned merchandise at our warehouse. Contact us via email at: info@everbrands.com if you have a question about a refund or return. Please include your order number.